Syarat Perkhidmatan

Welcome to Lavnov. These Terms of Service (“Terms”) govern your access to and use of the website located at https://lavnov.com (the “Site”) and any products or services offered by Lavnov.

By accessing this Site or purchasing from us, you agree to be bound by these Terms.

If you do not agree, please discontinue use of the Site.

1. Maklumat Syarikat

This website is owned and operated by:

Company Name:
NANBO RABBIT E-COMMERCE CO., LIMITED

Registered Address:
Unit A17, 29/F, Ningjin Centre
7 Shing Yip Street
Kwun Tong, Kowloon
Hong Kong

For customer support inquiries:
E-mel: connect@lavnov.com
Laman web: https://lavnov.com

2. Kelayakan

By using this Site, you confirm that:

• Anda sekurang-kurangnya 18 tahun

• You have legal capacity to enter into binding contracts

• Semua maklumat yang anda berikan adalah tepat dan lengkap.

3. Products & Services

Lavnov specializes in AI-powered real-time translation earbuds and related accessories.

We make reasonable efforts to ensure product descriptions and specifications are accurate. However, we do not guarantee:

• Absolute accuracy of product descriptions

• Continuous availability of all features

• Perfect compatibility with all devices

We reserve the right to modify or discontinue products without notice.

4. Pesanan & Pembayaran

By placing an order, you agree that:

• All billing and shipping details are accurate

• You are authorized to use the selected payment method

We reserve the right to:

• Refuse or cancel suspicious or fraudulent orders

• Request additional verification

• Limit quantities per customer

Orders may be cancelled if flagged for fraud prevention or payment verification.

5. Penghantaran & Penyerahan

Lavnov offers international shipping.

Estimated delivery times are guidelines only and not guaranteed. Delays may occur due to:

• Pelepasan kastam

• Carrier delays

• Holidays

• Peristiwa force majeure

Import duties, customs fees, and local taxes (if applicable) are the responsibility of the customer unless otherwise stated.

6. Dasar Jaminan

Lavnov products include a Jaminan terhad 12 bulan daripada tarikh penghantaran.

The warranty covers manufacturing defects under normal use.

Jaminan tidak merangkumi:

• Kerosakan tidak disengajakan

• Unauthorized modification

• Misuse or improper handling

• Kerosakan biasa

Warranty claims require proof of purchase and issue documentation.

7. Returns & Refund Policy

Lavnov provides a 14-day return period daripada tarikh penghantaran.

To qualify:

• The item must be unused

• Pembungkusan asal mesti disertakan.

• A return request must be submitted within 14 days

Shipping fees are non-refundable.

If a digital translation binding code has been activated, that digital portion is non-refundable.

Refunds will be processed after product inspection.

8. Perkhidmatan Digital & Kod Pengikat

Certain products include digital activation or translation binding codes.

Upon activation:

• Kod itu menjadi terikat secara kekal pada peranti yang diaktifkan.

• Codes cannot be transferred once used

• Activated digital services are non-refundable

Lavnov may provide assistance at its discretion in cases of device replacement.

9. Harta Intelek

All website content including but not limited to:

• Logo

• Reka bentuk produk

• Imej

• Teks

• Penjenamaan

are the property of NANBO RABBIT E-COMMERCE CO., LIMITED and are protected by applicable intellectual property laws.

Unauthorized use is strictly prohibited.

10. Had Liabiliti

To the maximum extent permitted by law, Lavnov shall not be liable for:

• Kerosakan tidak langsung atau susulan

• Kerugian keuntungan

• Gangguan perniagaan

• Data loss

Total liability shall not exceed the purchase price of the product.

Translation accuracy may vary depending on network conditions, language pairs, and environmental factors. Lavnov does not guarantee 100% translation accuracy.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

12. Dispute Resolution

Customers agree to contact Lavnov directly to resolve disputes before initiating chargebacks or payment disputes.

We are committed to resolving issues in good faith.

13. Privacy

Your use of this Site is also governed by our Privacy Policy.

We do not sell customer data and only collect information necessary to process orders and provide support.

14. Modifications

We reserve the right to update these Terms at any time.

Changes will take effect immediately upon posting.

Continued use of the Site constitutes acceptance of the revised Terms.

15. Contact Information

NANBO RABBIT E-COMMERCE CO., LIMITED
Unit A17, 29/F, Ningjin Centre
7 Shing Yip Street
Kwun Tong, Kowloon
Hong Kong

E-mel: connect@lavnov.com
Laman web: https://lavnov.com