Ved å besøkje denne nettstaden eller kjøpe frå oss, samtykkjer du i å vere bunden av desse vilkåra.
Lavnov accepts returns within 14 days of receiving your package. If you do not request a return within this period, we are unable to process a refund due to our policy.
If you are eligible for a return, please note that we do not cover shipping costs for returns due to personal reasons. The returned goods and packaging should be in good condition.
If the return is due to a product malfunction, please take photos or videos of the item and contact us. We will cover return shipping costs and issue a refund, or offer to reship a new item with a discount.
Om du ikkje samtykkjer, vennlegast slutt å bruke nettstaden.
1. Firmainformasjon
NANBO RABBIT E-COMMERCE CO., LIMITED
To locate your order number, provide us with your email address, full name, and shipping address. Your order number can also be found in your Lavnov account, on your packing slip, or in order confirmation emails.
How should I package my return?
7 Shing Yip Street
How to Obtain the Return Address?
Please get in touch with Lavnov directly via email at support@lavnov.com to obtain the correct return address before sending your item back. Note that our return address differs from the original shipping label.
Kwun Tong, Kowloon
Returns are processed within 5-7 business days of receipt at our warehouse. Approved refunds are issued within 48 hours. Refund times vary depending on your financial institution—typically 2-3 business days for US credit cards, and 5-7 business days for international cards.
Du har juridisk kapasitet til å inngå bindande kontraktar
2. Kriteria
connect@lavnov.com
Does Lavnov provide return labels?
We do not provide return shipping labels or cover return shipping costs except in specific situations, such as defective or incorrectly shipped items.
What happens if my return is lost in the mail?
4. Bestillingar og betaling
Why might I not receive a full refund?
Shipping fees are non-refundable. Partial refunds may apply in certain cases. Customers bear shipping fees for returns due to personal reasons or errors. Lavnov covers shipping fees for returns due to our errors or defective products.
Returns due to personal reasons include but are not limited to:
– Discomfort or fit issues
– Change of mind
– Difficulty in usage