Termos do serviço

Welcome to Lavnov. These Terms of Service (“Terms”) govern your access to and use of the website located at https://lavnov.com (the “Site”) and any products or services offered by Lavnov.

By accessing this Site or purchasing from us, you agree to be bound by these Terms.

If you do not agree, please discontinue use of the Site.

1. Informações sobre a empresa

This website is owned and operated by:

Company Name:
NANBO RABBIT E-COMMERCE CO., LIMITED

Registered Address:
Unit A17, 29/F, Ningjin Centre
7 Shing Yip Street
Kwun Tong, Kowloon
Hong Kong

For customer support inquiries:
Correio eletrónico: connect@lavnov.com
Sítio Web: https://lavnov.com

2. Elegibilidade

By using this Site, you confirm that:

• Tem pelo menos 18 anos de idade

• You have legal capacity to enter into binding contracts

• Todas as informações fornecidas pelo utilizador são exactas e completas

3. Products & Services

Lavnov specializes in AI-powered real-time translation earbuds and related accessories.

We make reasonable efforts to ensure product descriptions and specifications are accurate. However, we do not guarantee:

• Absolute accuracy of product descriptions

• Continuous availability of all features

• Perfect compatibility with all devices

We reserve the right to modify or discontinue products without notice.

4. Encomendas e pagamento

By placing an order, you agree that:

• All billing and shipping details are accurate

• You are authorized to use the selected payment method

We reserve the right to:

• Refuse or cancel suspicious or fraudulent orders

• Request additional verification

• Limit quantities per customer

Orders may be cancelled if flagged for fraud prevention or payment verification.

5. Expedição e entrega

Lavnov offers international shipping.

Estimated delivery times are guidelines only and not guaranteed. Delays may occur due to:

• Desembaraço aduaneiro

• Carrier delays

• Holidays

• Casos de força maior

Import duties, customs fees, and local taxes (if applicable) are the responsibility of the customer unless otherwise stated.

6. Política de garantia

Lavnov products include a Garantia limitada de 12 meses a partir da data de entrega.

The warranty covers manufacturing defects under normal use.

A garantia não cobre:

• Danos acidentais

• Unauthorized modification

• Misuse or improper handling

• Desgaste normal

Warranty claims require proof of purchase and issue documentation.

7. Returns & Refund Policy

Lavnov provides a 14-day return period a partir da data de entrega.

To qualify:

• The item must be unused

• A embalagem original deve ser incluída

• A return request must be submitted within 14 days

Shipping fees are non-refundable.

If a digital translation binding code has been activated, that digital portion is non-refundable.

Refunds will be processed after product inspection.

8. Serviços digitais e códigos de vinculação

Certain products include digital activation or translation binding codes.

Upon activation:

• O código fica permanentemente ligado ao dispositivo ativado

• Codes cannot be transferred once used

• Activated digital services are non-refundable

Lavnov may provide assistance at its discretion in cases of device replacement.

9. Propriedade intelectual

All website content including but not limited to:

• Logótipos

• Desenhos de produtos

• Imagens

• Texto

• Marca

are the property of NANBO RABBIT E-COMMERCE CO., LIMITED and are protected by applicable intellectual property laws.

Unauthorized use is strictly prohibited.

10. Limitação da responsabilidade

To the maximum extent permitted by law, Lavnov shall not be liable for:

• Danos indirectos ou consequenciais

• Perda de lucros

• Interrupção de atividade

• Data loss

Total liability shall not exceed the purchase price of the product.

Translation accuracy may vary depending on network conditions, language pairs, and environmental factors. Lavnov does not guarantee 100% translation accuracy.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

12. Dispute Resolution

Customers agree to contact Lavnov directly to resolve disputes before initiating chargebacks or payment disputes.

We are committed to resolving issues in good faith.

13. Privacy

Your use of this Site is also governed by our Privacy Policy.

We do not sell customer data and only collect information necessary to process orders and provide support.

14. Modifications

We reserve the right to update these Terms at any time.

Changes will take effect immediately upon posting.

Continued use of the Site constitutes acceptance of the revised Terms.

15. Contact Information

NANBO RABBIT E-COMMERCE CO., LIMITED
Unit A17, 29/F, Ningjin Centre
7 Shing Yip Street
Kwun Tong, Kowloon
Hong Kong

Correio eletrónico: connect@lavnov.com
Sítio Web: https://lavnov.com